Return procedure
1.1 If the goods are to be rejected, the Customer shall comply with the return procedure as defined in clause 1.2, below. Finsive will reject returned goods that are unsolicited from Customers that have not complied with the procedure set in clause 1.2 below.
1.2 Goods that are rejected must be returned in a saleable condition, unless faulty. In the first instance, you must inform us of your request to return for either a refund or replacement. We may send you a Return Request Form where you can provide details of the rejection and your contact details. We may then issue a Return Authorisation Number (RAN). The RAN must be clearly displayed with the returned goods. Goods returned without a RAN may be rejected. Please note: In the event that you are returning the goods for reason of product fault and if on inspection of the goods, we agree that the goods are faulty we will also refund your reasonable postage costs incurred in returning the goods to us. If you are exchanging items you will be charged for a new delivery!
You may return products to us (unless the product is bespoke or made to measure) even if the goods are not faulty but you must contact us within a “cooling off” period of 14 days of receiving the goods. The cooling-off period starts the day after you receive your order. If you paid for standard delivery when you bought the goods we will refund this if you return it. If you chose a more expensive delivery option, you’ll have to pay the difference. Once you’ve informed us that you don’t want the item you must return the item to us within 14 days. The cost of returning the goods must be borne by you – we will not pay for this. Additionally, where returned from outside of the UK, any customs duties and taxes, handling fees, or import clearance fees must be paid by you.
You must package the goods to ensure that the goods arrive with us undamaged and in a saleable condition. If goods arrive damaged or unfit for resale or if the value of the goods has been reduced by your actions we may decide not to issue a refund or we may offer a partial refund. In the event that we decide not to issue a refund, we will return the goods to you at your request but you must pay for the shipping cost to return the goods to you. We reserve the right to destroy the goods if you do not pay for this within 7 days. We will pay you a refund within 14 days from when we receive the item.