Shipping & Delivery

We are based in the US but we ship to every country in the world. Note: if you’re outside the US, our website uses geo-location and automatically displays prices reduced by 20% (tax-free!). Please note: due to high international shipping costs and complications with import duties, we do NOT accept product returns on grounds of buyer’s remorse from destinations outside of the US.

Despatch time: we aim to despatch orders received by 2 pm that same business day. Our couriers typically collect from us between 3 pm and 4 pm.

US domestic shipping costs are typically as follows:

“Standard” shipping to US Mainland – $3.99 approx 2 – 3 working days.
(Excluding Northern Ireland, Highlands & Isles).

“Next Business Day” shipping to US Mainland – $5.99 delivered next working day. (Excluding Northern Ireland, Highlands & Isles).

*Free next-business-day shipping will apply to orders of $8.99 and above for mainland US destinations, excluding Northern Ireland, the Highlands of Scotland, and Islands. The $8.99 minimum order value will be calculated after any discount code is applied.

Unless an express service is selected, all products shipped to US Mainland will normally be sent via a courier on a standard parcel delivery service. Smaller packages and parcels to Northern Ireland, Highlands & Islands will sometimes be sent using Royal Mail. Finsive reserves the right to change the carrier at its discretion. The courier will aim to deliver your product within 1 – 3 working days. It is the responsibility of the customer to seek compensation from the courier in the event of loss or damage. Finsive will provide the customer with the postage details to facilitate this. Extra cover is available but should be requested by the customer at the time of order. Should the customer request extra cover, he/she will be charged in accordance with the courier’s current service price.

Express Shipping (Next Business Day) to US Mainland – $8.99 Approx. 1-2 working days (excluding Northern Ireland, Highlands & Isles). Most US destinations are served the next working day but some locations in N.Ireland, Highlands and Islands are served in 2 working days.
Although Finsive makes every effort to meet the stated delivery target, this service is never 100% guaranteed, and Finsive accepts no responsibility for late delivery. This service is offered on the basis that deliveries will only be attempted generally between Monday-Friday 8 am-5 pm.

Please note that there are no evening or weekend deliveries unless previously arranged with Finsive. Orders received over the weekend or after 2 pm GMT that have requested this service, will be treated as having been placed at the commencement of the following working day (defined as being Monday 8 am to Friday 4 pm – excluding Public and Bank Holidays).

International Shipping to non-US destinations:
All products shipped to non-US destinations (including the Channel Islands) will be dispatched via a courier service. For most international destinations we offer a Standard service and an Express service. Both services are offered on Incoterms DDU (Delivered Duties Unpaid) – this means that the customer must pay any taxes or duties raised by Customs authorities in the destination country. In most countries, there is a value threshold before duties become applicable, but it is the responsibility of the customer to pay any taxes or duties raised.  The Standard service has a transit time of typically 3-5 working days to EU countries but as much as 10-15 working days to more distant destinations. The Express service aims to deliver to most EU countries within 1-3 working days, rolling out to typically 2-4 days for more distant destinations. If you wish to track your parcel, please email us quoting your order number to where you will be given your tracking number as requested. Please note that one of the most common reasons for delays in international shipping is that customers fail to respond to emails sent by the shipping company to request payment of duties (if applicable). Often this can be because the email has entered their Spam or Junk Mail folder, so please check these folders regularly.

Customs and Import Duties:
Unfortunately, we cannot tell you what the cost will be as this varies widely. For information on current charges, please contact your local customs office. Please be aware that in some countries, customs duties and import taxes can be VERY expensive, sometimes even higher than the purchased value of the goods themselves.  Note that in the event that your shipment is intercepted by your local customs authorities and in the event that duties are applied, our courier has a policy that they will only hold the goods for approx. 4 days – after this time period, they will either automatically return the goods back to us (in which case you will be responsible for all costs incurred) or they may abandon/destroy the goods.

Non-delivered parcels:
Our nominated courier service has a delivery policy of attempting delivery twice whereupon they will instruct the customer to either arrange a re-delivery or pick up the parcel from their nearest depot or collection point. If the customer does not collect the parcel or arrange a re-delivery, the parcel will be returned to Finsive . Any charges incurred by Finsive will be passed to the customer and required to be settled before the parcel is re-despatched. The customer will also be liable for the cost of re-delivery.

Delivery date:

Any date or period for delivery shall be considered indicative only, although it is our policy to try to fulfill all orders within our stated target service levels. Orders for products that are not readily available for immediate shipping, e.g. custom products, non-stocked or Make To Order products are exempt from the above-mentioned target service levels and prices. In such cases, Finsive will agree a delivery schedule, which shall also be considered as indicative only. Said products will be sent to you as soon as possible when received from the manufacturer. Finsive accepts no liability or responsibility for delays in the delivery caused by the manufacturer, or any other third party.

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